How can we help you?

Go to Settings > Subscription to manage your billing. From there you can cancel anytime. Your access continues through the end of your current billing period — no cancellation fees.

Visit the Pricing page and select the plan you want. If you're upgrading, your new features activate immediately and you'll be billed the prorated difference. Downgrades take effect at the end of your current billing period.

Absolutely. We use industry-standard encryption (TLS 1.3), Supabase row-level security, and never store payment information on our servers. Your data is encrypted at rest and in transit. Professional tier users get HIPAA-compliant data handling.

Click "Forgot password" on the login page. We'll send a secure reset link to your email address. The link expires after 1 hour for security.

Navigate to the Interactions page from the sidebar. Type a herb name and a medication — we'll instantly show you if there are any known interactions, including severity level and clinical evidence.

Free users get access to the full herb library (568+ herbs), basic interaction checking, the education center, research previews, and the Getting Started guide. Upgrade to Paid for unlimited research, alerts, protocols, and more.

You earn XP (experience points) by using the platform — logging in daily, adding herbs, completing quizzes, running interaction checks, and more. As you accumulate XP, you unlock milestone rewards including subscription discounts. Check your progress on the Rewards page.

Yes! The Professional tier ($89.99/mo) includes multi-practitioner accounts, white-label reports, API access, client intake portals, and HIPAA-compliant data handling. It's designed specifically for herbal medicine practitioners.